Shipping policy

Effective Date: August 25, 2025
Store URL: TheCatStory.com
Contact Email: hello@TheCatStory.com

At The Cat Story, we’re dedicated to getting your cat-inspired t-shirts, tote bags, phone cases, and mugs to you as smoothly as possible. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 2–5 business days after payment is confirmed.

  • You will receive a confirmation email once your order has been placed and another once it has been shipped.

2. Shipping Times

  • Delivery times vary depending on your location and selected shipping method at checkout.

  • Estimated delivery timeframes will be shown during checkout.

  • Please note: actual delivery times may vary due to factors beyond our control (e.g., customs delays, carrier issues, or unforeseen circumstances).

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size.

  • Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email (when available) to monitor your shipment.

5. Incorrect Address

  • Please ensure your shipping details are correct before placing an order.

  • The Cat Story is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

6. Lost or Delayed Packages

  • While we do our best to ensure timely delivery, The Cat Story is not responsible for packages lost or delayed by the carrier.

  • If your package does not arrive within the estimated timeframe, please contact us at hello@TheCatStory.com and we’ll do our best to assist.

7. Damaged Orders

  • If your order arrives damaged, please contact us within 7 days of delivery at hello@TheCatStory.com with photos of the damage so we can arrange a replacement or refund in line with our Return Policy.

8. International Shipping

  • We offer international shipping to select countries. Availability and costs will be shown at checkout.

  • Customers are responsible for any customs duties, taxes, or import fees applied by their country.

9. Contact Us

For questions about shipping or your order, reach out to us at:
📩 hello@TheCatStory.com